Support

Email info@codama.dev. Write from the address your betterput account uses, so we can find the account without asking you for anything else. Never send a password.

Hours: Sunday to Thursday, 9:00 to 18:00 Israel time. First response: within two business days, usually the same day.

I cannot sign in. Use “Forgot password” on the sign-in page. If nothing arrives within a few minutes, email us from the account’s own address and we will send a way in to that address.

A meeting from Zoom, Teams or another tool did not arrive. The tool has to have made a transcript, and the meeting has to be in English. For Zoom, see betterput for Zoom. For getting a transcript out of any tool by hand, see the transcript guides.

A finding is wrong. Mark it “not right” in the report. It leaves your profile, and it tells us where the analysis is wrong.

Billing, invoices, cancelling. Settings → Account and billing, which opens the payment provider’s own portal. Anything it cannot do, email us.

Your data. Settings has Delete everything and Close your account, both immediate. Anything else — a copy of your data, a correction — email us; see the privacy page.